Frankly no, there's nobody there... or more accurately, not enough of them. Gavin spoke with a very professional woman at St G today who spoke to Peverel who said to her that the new customer service (sic) number (08453 370 272) is basically unable to cope with demand. Shock news.
Here's what to do: if it's a simple thing like rubbish or damage, we should contact the concierge directly.
However, if it's to do with the cash we pay them in vast amounts (known in polite society as a the 'Sevice Charge' (but also known as holding somebody over a barrel with legal impunity) you can try ringing Peverel's Head Office on 01582 393 700. The St G woman said it took them two and a half minutes to answer her - so much for four rings etc. If/ when they take your call, ask them to try and put you through to one of the few staff evidently raking in, counting and managing the cash. Not very good.
Next? Our lovely St G woman couldn't comment on whether Peverel were sorting out the problem or if St G were reviewing things - there must be a Service Level Agreement for example. The only solice offered was that every St George resident is being treated as badly as we are...
Is it worth having a meeting? Pooling our resources etc?
Oh and do remember this weekend St G launch the new building shoud you wish to warn any prospective buyers that St G have hung us out to dry with Peverel.... Perhaps now they're aware of it they'll do something before we do.
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